Air India has launched ‘Project Abhinandan,’ which aims to provide Air India clients with a personalized and hassle-free on-ground experience at 16 airports, including Pune.
Air India has deployed specially trained Service Assurance Officers at these airports as part of the project, who will provide on-ground assistance to Air India guests who require it – at check-in areas or lounges, near boarding gates, during transit, or at the arrival hall.